Hometown: Chino Hills, CA

Hometown Airport: KPOC

Occupation: Supervisor of Flight Operations

Website: http://www.palmbayaviation.com

Education: M.S. Aeronautical Science. B.S. Aviation Business Administration

Pilot Certificates: Comm SMEL, Comm SEL, CFII

Airplanes Flying/Flown: Cessna 150 – Lear 25

Education Specialty: Student starts, simulation, flight school business

Q & A

What drew you to aviation? The passion of flight

How long have you been involved in aviation education? 10 years

What’s your favorite part of what you do in aviation education? Getting students excited about flying, standards, and performance.

Why did you join SAFE? To help promote quality flight instruction

What would you like to see change in aviation? Treating students as customers

Any suggestions on how the above might be accomplished? I would like to develop flight school customer sevice seminars for flight school managers and flight instructors

Any accomplishments in, or noteworthy contributions to aviation and/or aviation education you’d like to mention? Graduate Research Project, Embry-Riddle Aeronautical University, titled “Service Quality and its Link to Student Pilot Retention in General Aviation Flight Training. Completed in 2004.

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